Financial Institutions

We cover your SWIFT needs in 360°

Starter Kit for new SWIFT customers

• Definition and validation of formats and SWIFT messaging services
• Training (in partnership with SWIFT Training)
• End-to-end tests
• Integration with your applications
• Specific developments or installation of additional solutions for mapping and linking with SWIFT
• Integration tests
• Definition and validation with our internal IT of your SWIFT architecture
• Installation and configuration of SWIFT products
• Acceptance Tests
• Documentation & procedures

Onsite and Remotely Managed Customer Care

3 types of interventions: corrective, preventive, upgrade and maintenance

4 SLA levels: Platinum, Gold, Silver and Bronze

• Hosting by the financial institution / Corporate in own premises
• Dedicated and local Helpdesk during normal business hours and days
• Regular proactive healthchecks and additional services provided by SWIFT certified consultants
• Patches and upgrades included
• Up-to-date Documentation and newsletters written in English, French and German
• Over 80 customers in France, Switzerland, Belgium, Germany, Austria and Greece